Our core values are the foundation of our company and the reason why customers return to us and staff stay with us. They remain as important to us today as they have always been. They are simple but fundamental to the ongoing strength and success of our business. We hope they strike a chord with you.
- We believe that good enough is just not good enough
- We are a leader not a follower and always strive to raise the bar
- We aspire to inspire trust from our customers at every touchpoint along their VH journey
- We have built long and strong relationships with our suppliers based on trust and believe that timely delivery should be matched by timely payment and a joint problem solving approach
- We like ‘long cuts’, honesty, courteousness and clear thinking
- We make time to help each other
- Our staff are our strength
- We believe we can, so we do
- We are professional but informal
- We positively invest in our people with training courses and we encourage and reward positivity, ambition, efficiency, creativeness and work pride
- We treat people as individuals and understand their specific requirements rather than pursuing a blanket approach
- Our seasonal and temporary staff are a vital part of our team and are all potential brand ambassadors
- We invest in development and encourage promotion from within
- We believe in empowering our staff and aspire to achieve low staff turnover – just growth
- We believe good customer experience starts with good employee engagement. Happy, knowledgeable, proud employees will deliver exceptional customer service. We answer the phone within three rings with a smile
- We strive to create a rewarding and fun environment every working day
